Terms & conditions

These Terms & Conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time and you Twill be asked to agree to the terms and conditions each time you place an order. Please ensure that you are familiar with our current terms and conditions.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until the moment you submit your order by clicking the “Place your order” button. After submitting an order to us we will give you an Order Reference Number and details of the products you have ordered. Please note that this information is an acknowledgement, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when you receive an email to confirm payment has been received. We may decline all or part of your order for any reason, in which case we will contact you as soon as we can to let you know. When deciding whether or not to accept your order we, or our payment processing partner, may use certain information about you, including any received from credit reference and fraud detection agencies. This helps to protect you and us against fraudulent transactions. We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method.

Prices and Payment

All prices and charges on this site are shown in UK pounds sterling or Euros depending on your location or the currency you selected. They include any VAT payable, but exclude delivery charges (for details see ‘Delivery’ below). The total cost of your order is the price of the products you order plus the applicable delivery charge. All costs and discounts will be set out clearly before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative item. We try very hard to ensure that all information on this site is accurate however, occasionally errors can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it. We accept payment by the cards listed below and on the payment page. Payment is deducted when we process your order.

Delivery and Returns

Our delivery and returns procedure is set out in the Delivery and Returns document.

Missing, Damaged or Incorrect Orders

We try very hard to ensure that you receive your order in pristine condition. If you do not receive all your products or in the unlikely event that a product arrives damaged or faulty, please contact us using the contact us form.

Returns, Cancellations and Refunds

Our delivery and returns procedure is set out in the Delivery and Returns document.

Collection

Collection is available from our warehouse in Gawcott, Buckingham.

The Superstore
Eagles Farm
Cow Lane
Gawcott
Buckingham
MK18 4JJ

Please bring proof of purchase in the form of your order confirmation email on a mobile device. Alternatively you can bring a printed copy of your order confirmation email.

Collection times are Monday-Friday, 09:00 – 15:00. If you require collection outside of these times please contact us first. We cannot guarantee collection outside of the standard collection window without an appointment.

This Website

greyhoundsuperstore.co.uk and its suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.

General

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions. Your data protection rights are set out in our Privacy & Cookie Policy. These terms and conditions only cover the greyhoundsuperstore.co.uk website. Any other websites to which you link from this site, or were linked to greyhoundsuperstore.co.uk from, are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.